High availability thanks to the fail-safety of the alarm management system
The basic installation of the Alarm Control Center (ACC) already offers you many options for increasing the availability of the alarm. For applications in which the reliability of the alarm management must be very high, the Alarm Control Center can also be set up redundantly. Due to the automatic switchover, an alarm system is always available for alerting.
Reliability in the telecommunications infrastructure
The channels of the Alarm Control Center create the connection to the local telephone system, to the push service on the Internet, to the SMS terminal and to many other systems in order to forward messages to the right recipients.
In the Alarm Control Center it is possible to create several channels for the same communication infrastructure.
Reliability in the control system
Many control systems today already have the necessary fail-safety. This is usually made possible by a second, identical process control system. If one system fails or has to be shut down for maintenance, the other system takes over fully automatically.
Our agents can also be designed redundantly for precisely this case. As soon as the control system, which previously acted as the “master”, is no longer functional, the agent becomes active on the redundant partner and reliably sends the messages from there to the responsible personnel.
Reliability in the core system
Once a message has been successfully received by the core system, the Alarm Control Center aims to deliver this message to the recipient – come what may. There are various mechanisms that guarantee this.
A queue in front of each module makes it possible to record a large number of messages in a short time, to store them temporarily and, if necessary, to persist them in the database. Even restarting the computer is no longer a problem because the alarm can simply be continued.
Redundant alarm control center
If you want to increase reliability many times over and achieve load distribution in the event of a large number of messages, the Alarm Control Center can also be set up redundantly.
The mechanisms described above can be used to address a second alarm control center at another location and thus increase availability.
Monitoring option
With this option, the connected control systems and the telecommunications systems can be monitored through cyclic testing. In the event of deviations and faults, the responsible personnel are notified immediately. This ensures reliable operation even with critical processes.